Livraison

Order processing

Selfnamed prepares your order after you place it. Orders containing 1 to 20 products generally require 2 full working days for processing. Larger orders may take longer. During busy periods, processing may take longer.

Delivery time starts once your parcel leaves the fulfilment centre. See below for how delivery estimates work.

Shipping zones and rates

The available shipping options, rates and any delivery estimates for your address appear at checkout before you pay. The options and prices shown at checkout apply to your order.

Free shipping

If free shipping is available for your order, the checkout will show the conditions and the shipping option that qualifies.

Delivery estimates

The delivery estimate starts when your parcel leaves the fulfilment centre, not when you place your order. Transit time depends on your destination, the shipping option you choose and the carrier. Estimates may change. An available estimate for your address appears alongside the shipping option at checkout.

Pickup points

If delivery to a pickup point is available for your destination, that option appears at checkout.

Track your order

Once your parcel has shipped, you will receive an email with shipping information. Tracking details are included when the carrier makes them available. Check your spam folder if you cannot find the email.

Incorrect address

Check your delivery address carefully. If a parcel is returned because the address is incorrect or incomplete and needs to be shipped again, additional shipping costs may apply.

If you notice an address error immediately after ordering, email info@albra.be as soon as possible. We can only change the address before the parcel leaves the fulfilment centre.

Damaged or missing orders

Has your parcel arrived damaged, or have you not received it? Contact us as soon as possible via info@albra.be and include photographs of the packaging and contents if there is damage. Your statutory rights remain unaffected.

If tracking shows that your parcel was delivered but you have not received it, first check with neighbours and around your delivery address. Then contact us so we can investigate this with the carrier.

Where we deliver

We deliver only to destinations that are active in our store and for which a shipping option is available at checkout. If no shipping method appears for your address, we cannot currently deliver there. Available destinations may change.

Returns

Would you like to return an item? Read our returns and right of withdrawal policy first.

Questions

Have a question about your delivery? Email info@albra.be. We generally reply within one working day on business days.