Termini e condizioni

Last updated: August 2026

Article 1 — Seller identity

ALBRÄ
John Vanhaerenstraat 11
3060 Bertem, Belgium
Email: info@albra.be
Company number and VAT number: BE 0630.969.261

ALBRÄ is a trading name of De Weerdt Brändon.

Article 2 — Applicability

These terms and conditions apply to every offer made by ALBRÄ and to every distance contract concluded between ALBRÄ and the consumer. By placing an order, you expressly accept these terms.

Any deviation is valid only if agreed in writing.

Article 3 — Offers and prices

All prices are stated in euros and include VAT. Shipping costs are shown separately and calculated before you confirm your order.

The offer is valid while stocks last. Obvious mistakes or errors in the offer are not binding on ALBRÄ. Images are a faithful representation; minor colour differences caused by screen display are possible and do not constitute a defect.

Limited releases may have a restricted number of units available. ALBRÄ reserves the right to limit the number of items per customer.

Article 4 — Formation of the contract

The contract is formed when you confirm your order and ALBRÄ confirms receipt electronically. Until that confirmation has been sent, you may cancel the contract.

ALBRÄ reserves the right to refuse or cancel an order for legitimate reasons, including suspected fraud, an obvious pricing error or the item being unavailable. In that case, you will be informed as soon as possible and any amount already paid will be refunded in full.

Article 5 — Payment

Payment is made using the payment methods offered at checkout. The order is processed only after full payment has been received.

The delivered goods remain the property of ALBRÄ until the principal amount, costs and any interest have been paid in full.

Article 6 — Delivery

Orders are delivered to the address you provide. You are responsible for ensuring that this address is correct.

Stated delivery times are indicative. Exceeding them does not give you the right to compensation or cancellation unless the delay exceeds 30 days — in that case, you may cancel the contract free of charge and the amount paid will be refunded.

The risk of damage to or loss of the goods passes to you when you or a third party designated by you physically takes possession of them.

More details can be found in our shipping policy.

Article 7 — Right of withdrawal

You have a withdrawal period of 14 calendar days after receiving the goods. The full conditions, exceptions and model form are available in our returns and right of withdrawal policy.

Article 8 — Statutory guarantee

Consumers have the statutory two-year guarantee for a lack of conformity, in accordance with the Belgian Code of Economic Law.

The guarantee does not apply to normal wear and tear, intentional or negligent damage, improper use, or failure to follow care or use instructions.

Report a defect within two months of discovering it via info@albra.be, including your order number and a description.

Article 9 — Products with special characteristics

Food supplements are not medicines and do not replace a varied, balanced diet and healthy lifestyle. Always follow the recommended daily dose and keep products out of the reach of young children. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a doctor or pharmacist first.

For cosmetics: read the instructions for use and the ingredient list before use. Stop using the product if irritation occurs.

Article 10 — Liability

ALBRÄ's liability is limited to the amount of the relevant order, except in cases of intent, gross negligence, or damage resulting from death or personal injury. This limitation does not affect your mandatory consumer rights.

ALBRÄ is not liable for indirect damage, including lost profit or missed savings.

Article 11 — Force majeure

ALBRÄ is not required to fulfil an obligation if it is prevented from doing so by force majeure, including strikes, transport disruptions, fire, flooding, or disruptions at suppliers or carriers.

Article 12 — Intellectual property

All content of this webshop — including the ALBRÄ brand, logos, texts, photographs and designs — is protected by intellectual property rights and remains the property of ALBRÄ. Any use without prior written permission is prohibited.

Article 13 — Complaints and disputes

Complaints can be sent to info@albra.be. We aim to reply within 7 working days.

If we cannot resolve the matter together, you can use the European ODR platform at ec.europa.eu/consumers/odr, or contact the Consumer Mediation Service, Boulevard du Roi Albert II 8, 1000 Brussels.

Article 14 — Applicable law

All contracts are governed by Belgian law. Any disputes fall under the jurisdiction of the courts of the Leuven judicial district, without prejudice to the consumer's right to bring proceedings before the court of their place of residence.

Article 15 — Changes

ALBRÄ reserves the right to amend these terms. Each order is governed by the terms that applied at the time the order was placed.